RouteDrift Community Agreement

• Safety first: follow traffic laws, wear seatbelts, respect vehicle capacity and never pressure anyone to take a risk.
• Honesty: use your real identity and post accurate ride, vehicle, seat and pickup details.
• Reliability: be on time, keep your commitments and cancel as early as possible if plans change.
• Respect: treat everyone with dignity. Harassment, threats, discrimination and sexual misconduct are never allowed.

• Drive legally, sober and alert, in a safe, registered and insured vehicle that matches your verified vehicle.
• Post accurate routes, stops, times, prices, seats, luggage, parcel and ride policies.
• Price your seats to share costs, not to make a profit. The app suggests a fair price and enforces the maximum.
• Review requests promptly and accept only passengers you can actually take.
• Start the trip in the app so confirmed passengers can follow it, and end it when you arrive.
• Cancel only when necessary, as early as possible, with a clear reason.
• If you need to change the date, time, vehicle, route or prices after people have booked, cancel the ride and post a new one instead of asking passengers to accept changes outside the app.
• Never ask passengers to pay more than the posted fare or to skip the RouteDrift service fee.

• Choose the correct pickup, drop-off and seats before booking.
• Be ready at the pickup point on time.
• Pay the driver fare as shown on the ride (cash or e-transfer).
• Respect the vehicle, the luggage and parcel limits, and ride policies such as quiet rides, pets and smoking.
• Remember that the service fee is not refunded if you cancel after the driver accepts.

• Send only safe, legal items worth $100 or less, described honestly, with correct recipient details.
• Senders: pay the driver the fare when you hand over the parcel, and make sure the recipient is on their way before it arrives.
• Drivers may inspect a parcel and should accept only what they can store safely and hand directly to the recipient. Refuse it in the app if it isn’t paid for, doesn’t match or isn’t allowed.
• Never send cash, jewellery, electronics, ID documents, medicine, illegal, dangerous or perishable items, or live animals.
• Drivers: take the pickup and delivery photos, hand a parcel over only against the recipient’s code, and if a delivery fails, keep the parcel safe and offer a hand-over within 48 hours.
• Recipients: tap “I’m on my way” and “I’m at the stop” on the tracking page, keep your handover code private and give it to the driver only once the parcel is in your hands.

• Use other members’ phone numbers and details only for the trip.
• Never share someone’s phone number, address, location, documents or support case outside RouteDrift.
• Stop contacting someone who asks you to, unless it is needed for an active trip or a safety issue.

• Harassment, threats, hate speech, discrimination, stalking or sexual misconduct.
• Impaired or unsafe driving, weapons, or illegal items or activity.
• Fake accounts or documents, fake rides or bookings, false reports, review manipulation or payment abuse.

Report safety, payment, no-show, conduct or parcel problems from the app as soon as you can. The safety team reviews reports within 24 hours and may ask you, or the other member, for more details, times or photos. Answer honestly: not replying can affect the outcome.

• Review only real, completed trips.
• Focus on punctuality, communication, safety, cleanliness and respect.
• No insults, threats, private information or false claims. RouteDrift may remove reviews that break these rules.

Depending on how serious a violation is, RouteDrift may warn you, pause your rides, cancel bookings, remove driver tools, suspend or permanently block your account, or contact the authorities. If you think a decision is a mistake, email support with the address on your account.